How to Get to Social Security Office Knoxville by Bus
Complete guide to using KAT Routes to reach the SSA office via public transportation
Getting to the Social Security Office in Knoxville using public transportation is convenient and affordable with Knoxville Area Transit (KAT). This comprehensive guide provides detailed information about bus routes, schedules, and walking directions to help you reach your appointment on time.
Quick Answer
Take KAT Route 11 to Kingston Pike stop (quarter-mile walk to office). From UT campus, take Route 11 or 16 to Cross Park Drive WB at Cross Creek Drive (90-minute trip total).
Best KAT Bus Routes to Social Security Office
Destination Stop: Kingston Pike near Cross Park Drive
Walking Distance: 0.25 miles (5-6 blocks)
Frequency: Every 30-45 minutes during peak hours
Best For: Downtown Knoxville and general city access
Destination Stop: Cross Creek Drive at Cedar Bluff Road
Walking Distance: 0.4 miles (7-8 blocks)
Frequency: Every 60 minutes
Best For: University of Tennessee campus area
Step-by-Step Directions
From Downtown Knoxville
Located at 301 Church Avenue. Check the current schedule for exact departure times.
Travel time approximately 25-30 minutes. The stop is near Cross Park Drive.
Head south on Cross Park Drive for about 5 blocks. The office will be on your right at 710 Cross Park Drive.
From University of Tennessee
Multiple pickup points available on campus. Route 11 runs more frequently.
Route 16 may require a transfer downtown. Total journey time: 60-90 minutes.
Follow the walking directions above based on your final bus stop.
Bus Schedules and Timing
Important Timing Information
- Peak Hours: 7:00 AM - 9:00 AM and 4:00 PM - 6:00 PM (more frequent service)
- Off-Peak Hours: Service every 45-60 minutes
- Saturday Service: Limited routes, plan extra time
- Sunday Service: No service on most routes
For your scheduled appointment, plan to arrive at the bus stop at least 15 minutes before the scheduled departure time. KAT buses generally run on schedule, but traffic conditions can cause delays.
Bus Fares and Payment Options
KAT offers several convenient payment options for your trip to the Social Security office:
- Regular Fare: $1.00 per ride
- Senior/Disabled Fare: $0.50 per ride (must show valid ID)
- Transfer Fee: Free within 2 hours of original boarding
- Day Pass: $3.00 for unlimited rides
- Monthly Pass: $30.00 for unlimited rides
Payment Tips
Exact change is required. KAT buses do not provide change. Consider purchasing a day pass if you plan to make multiple trips or aren't sure about return timing.
Alternative Transportation Options
If bus schedules don't align with your appointment time, consider these alternatives:
- KAT On-Demand: Available in certain zones, must be booked in advance
- Rideshare Services: Uber and Lyft operate throughout Knoxville
- Taxi Services: Traditional taxi companies serve the area
- Driving: The office has free parking available
What to Bring for Your Bus Trip
Prepare for your journey to ensure a smooth trip to your Social Security appointment:
- Exact Fare: $1.00 in exact change or a prepaid pass
- Photo ID: Required for reduced fare eligibility
- Appointment Confirmation: Print or save on your phone
- Required Documents: Check our documents needed guide
- Weather Gear: Umbrella or jacket as bus stops have limited shelter
Accessibility Features
All KAT buses are ADA compliant and equipped with accessibility features:
Accessibility Services
- Wheelchair accessible ramps and designated seating areas
- Audio and visual stop announcements
- Priority seating for elderly and disabled passengers
- Reduced fare programs available with proper documentation
Planning Your Return Trip
Social Security appointments can vary in length, so plan your return accordingly:
- Typical Appointment Duration: 30-60 minutes depending on services needed
- Peak Return Times: 3:00 PM - 5:00 PM when most appointments end
- Bus Frequency: Every 30-45 minutes during peak hours
- Walking Time: Allow 20-25 minutes to walk back to your bus stop
Pro Tip
Download the KAT mobile app or check their website for real-time bus tracking. This helps you time your departure from the Social Security office to minimize waiting at the bus stop.
Contact Information for Transit Help
If you need assistance with route planning or have questions about KAT services:
- KAT Customer Service: (865) 637-3000
- TTY for Hearing Impaired: (865) 215-2072
- Website: katbus.com for schedules and updates
- Lost and Found: Available through customer service
For questions about your Social Security appointment, visit our contact information page or call the office directly.
Ready to prepare for your appointment?
Next: What to Expect at Your Visit