Schedule Social Security Appointment Knoxville

How to Schedule Your SSA Appointment

The Social Security Administration has implemented a new appointment-only system for the Knoxville office. Here are your options for scheduling an appointment:

1. Phone Scheduling (Recommended)

• Primary Number: (866) 331-9091
• Alternative Number: (800) 772-1213
• Hours: Monday through Friday, 8:00 AM to 7:00 PM
• Wait times are typically shorter in the morning
• Have your Social Security number ready when calling

2. Online Scheduling

You can also schedule certain appointments online through your my Social Security account:

What You Need to Schedule

When calling to schedule your appointment, have the following information ready:

• Your Social Security number
• Full legal name (as it appears on your Social Security card)
• Date of birth
• Phone number where you can be reached
• Reason for your visit (what services you need)
• Preferred appointment date and time

Services That Require Appointments

All services at the Knoxville Social Security office now require advance appointments. This includes:

Best Times to Call for Scheduling

To minimize wait times when calling to schedule your appointment, consider these tips:

What to Expect During Scheduling

When you call to schedule your appointment, the representative will:

• Verify your identity using your Social Security number
• Ask about the specific service you need
• Explain what documents you'll need to bring
• Provide available appointment times
• Give you a confirmation number
• Explain the office location and parking information

Knoxville Office Information

Your scheduled appointment will be at the main Knoxville Social Security office. Here are the key details:

Preparing for Your Appointment

Once your appointment is scheduled, proper preparation is essential. Make sure you:

• Gather all required documents (varies by service needed)
• Arrive 15 minutes early for check-in
• Bring a valid photo ID
• Have your confirmation number ready
• Review the specific requirements for your service
• Consider transportation options

Alternative Options

Before scheduling an in-person appointment, check if your task can be completed online:

• Many services are available through online applications
• Create a my Social Security account for 24/7 access
• Some forms can be downloaded and mailed
• Phone assistance may be available for certain questions

Frequently Asked Questions

Can I still walk in without an appointment?

No, starting January 6, 2025, all services require a scheduled appointment. Walk-in visitors will not be served and will be asked to schedule an appointment.

How far in advance should I schedule?

It's recommended to schedule 1-2 weeks in advance, especially for complex services like disability applications. Popular times fill up quickly.

Can I reschedule my appointment?

Yes, you can reschedule by calling the same numbers used for initial scheduling. Provide your confirmation number when calling.

What if I arrive late?

If you're more than 15 minutes late, you may need to reschedule. Plan to arrive early to allow time for parking and check-in.